Service Quality Survey
QC19
Name:
Company:
Position:
Email Address:
Service Quality Survey
Please use a rating scale from 1 to 5 to indicate how satisfied you are with the level of service you received when you placed your order. On the left side, please rate the importance of each item to you. Then, on the right side indicate your degree of satisfaction with our performance.
Importance
1 = Low, 5 = High
Satisfaction
1
2
3
4
5
1
2
3
4
5
Speed with which your call or Email are answered
Helpful, courteous customer service or sales representative
Speed of response to quotation request
Ability to speed up an order in a rush situation
Fast and effective problem resolution
Sales contact knowledgeable about product
All contacts at Rayburn treated you like a valued customer
Other:
How can we improve our service to you?
Please describe below your suggestions about how we can improve the quality of our service to you.
We fully appreciate your business and look forward to supplying you again.
